At Iron Mask Records, we strive to provide the best experience for our customers. Please read our refund policy carefully to understand the terms and conditions regarding purchases made on our website.
1. Digital Products (Music, Downloads, and Streaming Services)
All sales of digital products such as music downloads, albums, and streaming subscriptions are final. Due to the nature of digital content, we do not offer refunds for these products unless there is an issue with the product itself, such as:
- Technical failure or corruption of the file upon download
- Error or mistake in delivery of the purchased content
If you believe you have encountered such an issue, please contact customer support within 7 days of purchase to resolve the issue.
2. Physical Products (Merchandise, Vinyl, etc.)
For physical products such as merchandise or vinyl records, we accept returns and offer refunds under the following conditions:
- The item must be returned unused and in its original packaging.
- Refunds will only be issued for products that are defective, damaged during shipping, or incorrect orders.
- You must contact us within 14 days of receiving the item to request a return.
Return Shipping Costs: Customers are responsible for the return shipping costs unless the item was damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee receipt of your returned item.
3. Subscriptions (Streaming & Memberships)
For subscription-based services (such as Iron Mask streaming platform access), we do not offer refunds for monthly or annual plans after payment has been processed. However, you can cancel your subscription at any time before the next billing cycle to avoid being charged for the following month or year.
4. How to Request a Refund
To request a refund or return, please contact us at [email protected] with the following details:
- Your order number.
- A description of the issue with the product.
- Photos of the damaged or defective item (if applicable).
We will respond to your request within 5-7 business days and provide further instructions on how to proceed.
5. Changes to This Policy
We may update this refund policy at any time. Please check this page periodically to ensure you are aware of any changes. This policy was last updated on 08/06/2025.